We strive to provide the highest quality products and services. If you are not satisfied with your purchase, please review our refund and returns policy below.
Returns
Eligible Returns:
- Unworn and Unaltered Items: Items must be in their original condition, unworn, and unaltered.
- Within 30 Days: Returns must be initiated within 30 days of the purchase date.
Non-Eligible Returns:
- Customized Items: Custom-made items, including suits and eyewear, are generally not eligible for returns.
- Sale Items: Items purchased on sale or during promotions are typically not eligible for returns.
Refunds
- Eligible Refunds: For eligible returns, we will process a refund to your original payment method.
- Processing Time: Refunds may take up to 5 business days to process.
- Shipping Costs: Return shipping costs are the responsibility of the customer.
Return Process
- Contact Us: Please contact our customer service team to initiate a return and obtain a return authorization number.
- Package Your Item: Carefully package the item(s) in their original packaging, including any tags or labels.
- Include Return Authorization Number: Write the return authorization number on the package.
- Ship Your Return: Send the package to the return address provided by our customer service team.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at {email address} and send your item to: 948-C Railroad Street Conyers, GA 30012, United States.
Exceptions
There may be exceptions to this policy, such as items with manufacturing defects or errors on our part. Please contact our customer service team for more information.
For any questions or concerns regarding our refund and returns policy, please contact us at info@themensrefinery.com
